Privacy Policy

Last updated: October 2026

Who We Are

This Privacy Policy explains how Raven Trailer Services LLC (“Raven Trailer Services,” “we,” “us”) handles information collected through raventrailerrentals.com. We rent trailers from 23 Wildwood Dr, Round Lake Beach, IL 60073. You can reach us at (224) 308-1544 or [email protected].

Information We Collect

We collect information you give us directly and information collected automatically when you use the site.

• Contact details such as your name, phone number and email address when you submit a form, call, text or email us.
• Booking details such as the trailer, dates and pickup information you enter when you reserve a trailer.
• Payment information entered at checkout. Card details are handled by our payment processor, and we do not store full card numbers on this site.
• Technical information such as browser type, device, pages viewed and approximate location, collected through cookies and similar tools.

How We Use Information

• To respond to questions and provide quotes or availability.
• To process reservations, payments, deposit holdss and cancellations.
• To send booking confirmations, reminders and service messages related to your rental.
• To improve the website and understand how it is used.
• To meet legal and insurance requirements.

Text Messages And Calls

If you give us your phone number, we may call or text you about your reservation or your question. Message and data rates may apply. You can reply STOP to opt out of text messages at any time.

Sharing Information

We do not sell your personal information. We share information only with service providers that help us run the business, such as our booking and payment platform, website hosting, communication tools and analytics, and when required by law.

Cookies

The site may use cookies and similar technologies to keep it working and to understand traffic. You can change your browser settings to refuse cookies, though parts of the site may not work as intended.

Data Security And Retention

We use reasonable safeguards to protect your information, but no method of transmission over the internet is completely secure. We keep information only as long as needed for the purposes described above or as required by law.

Your Choices

You may ask us to access, correct or delete the personal information we hold about you by contacting us at [email protected]. We will respond as required by applicable law.

Children

Our services are intended for adults. You must be at least 18 years old to rent a trailer, and we do not knowingly collect information from children.

Changes To This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact Us

Questions about this policy? Call or text (224) 308-1544, email [email protected], or visit our contact page.